Managing Business Process Flows Principles of Operations Management by Anupindi, Raví, Chopra, Sunil, Deshmukh, Sudhakar, Van Miegh [Prentice Hall,2005] [Paperback] 2ND EDITION
Not bad for a textbook. Very clearly structured and covered all basics of operation. Benefited a lot from the capacity management and lean operation parts.
One problem I found is the author repeated some points in different parts of the book and that caused distraction and confusion to me.
For a business book about operations, actually quite readable and effective at teaching just those concepts which are essential to know and utilize for elementary problems in resolving operational bottleneck issues.