Process Mapping and Management

by Sue A. Conger

Process Mapping & Management is a 10-chapter book comprised of three Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

488 pages, Paperback

First published May 13, 2011

Reviews

[Sophiepedia · Rating 4 out of 5]

Buen libro para introducir el tema, pero si ya estás familiarizado con procesos es un libro básico.