Knowledge Management Tools and Techniques 1st (first) Edition by Rao, Madanmohan [2012]

by Madanmohan Rao

"This book enables the reader to understand and evaluate the vast offerings of KM solutions in the three areas of technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies relate the real story of choosing and implementing various KM tools and techniques. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice." Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital.

Paperback

First published September 1, 2004

Reviews

[Szymon · Rating 3 out of 5]

A lot of useful recommendations and real cases.