Franklin Covey The How of Wow ! by John J. Murphy by Simple Truths by John J. Murphy (2012) Hardcover

by John J. Murphy

"If you ever think customers are a pain in the butt, try to do business without them." In The How of Wow! , award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make "wowing" customers the rule, rather than the exception. An absolute MUST HAVE for anyone that cares about their customers.

Hardcover

First published May 1, 2014

About the author

John J. Murphy is Founder and CEO of Venture Management Consultants (1988). John is the author of 20 books, including the award-winning "Beyond Doubt: Four Steps to Inner Peace," Editor's Choice "Best Inspirational Book of 2010" (Allbooks Review, Toronto). His latest title, "Miracle Minded Manager" is quickly gaining international attention for integrating "A Course in Miracles" into business. His books "Zentrepreneur" and "Sage Leadership" also combine timeless spiritual principles with modern-day challenges. John has trained thousands of people from over 50 countries on topics such as inspiration, leadership, high performance teamwork, personal empowerment, culture change, and Lean Six Sigma methodologies. He is also a highly respected speaker and management coach, featured on over 500 radio and television shows. For more information on John, go to www.johnjmurphy.org.

Reviews

[Kimberly · Rating 4 out of 5]

Quick read! loved all the quotes and stories weaved into the book.

[Cindy Antonia · Rating 4 out of 5]

loved this book - good reminders for self-employed

[Nada | ندى · Rating 4 out of 5]

I like how it's inspiring, educational, and offers fresh ideas.

[Ethan · Rating 3 out of 5]

A quick read with several quotable statements about standing out from the crowd in customer service.

[Rick · Rating 5 out of 5]

This was a short book packed with ideas for WOWing the customer. It's applicable in any area including education.