Introduction to Modern Statistical Quality Control and Management represents the next generation in quality control and management books. In addition to covering the traditional areas of control charts for variables and attributes, this new book also includes the more modern topics of quality function deployment (QFD), quality teams, the seven basic quality tools, seven management tools, benchmarking, and quality improvement stories. Case studies are provided to enhance many of the chapters. To ensure the reader's comprehension of maternal, challenging exercises are also featured at the end of each chapter.