Contact US! Trainer's Manual: Call Center English Skills

by Jane Lockwood, Hayley McCarthy

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

64 pages, Paperback

First published November 10, 2009

About the author

Jane Lockwood is the pen name of an award-winning, multi-published writer of historical romance. Originally from England, she now lives near Washington, DC. She's been an archaeologist, classical music radio announcer, and performing arts publicist, and now works for a small press, where her colleagues are both delighted and horrified by her alternate career.

Have you always written "hot"?
Yes.

What else do you like to do?
I like to tear thrusting, urgent weeds from the garden, and wrap my tongue around succulent foodstuffs that I may or may not have cooked.

What do you like to read?
My favorite books are Wives and Daughters by Mrs. Gaskell, Villette by Charlotte Bronte, Daniel Deronda by George Eliot, and Emma by Jane Austen. I also like Nick Hornby, Anna Maxted, Sarah Waters, Pam Rosenthal, Jude Morgan, Terry Pratchett, Jennifer Weiner, and Angela Carter.