Here's everything you need to know to communicate effectively through e-mail. Most of us discover through painful experience what works and what doesn't with e-mail communication. Part of the education is learning the culture of the Net, and part is adjusting our regular writing styles to the screen. Although this book's nuts and bolts are about UNIX e-mail programs and commands, the majority is devoted to style and would be helpful to anyone. There's also a terrific chapter on mailing lists if you really like a lot of e-mail.