Model Business Letters, E-Mails, & Other Business Documents

by Shirley Taylor

The global best-selling companion to the fundamentals of business correspondence. Over 350,000 copies sold! In business, communication counts. Clear and well-structured letters, documents and e-mails can deliver better results, with speed and accuracy. The words that you use, and the way that you present them, also send important signals about you and your business to your customers, colleagues and business partners. So make sure you’re sending the right ones. Model Business Letters is a practical and comprehensive guide to help you get more value from your business communication. In this book you will find over 500 sample documents for a wide range of business situations, easy to use examples and practical advice on content, language and style. Model Business letters will help you to put the key rules of good business writing into action, and a framework for creating clear and effective business communication, How to present business documents correctly and clearly how to structure your communication for maximum results how to make your email work for you model examples for a range of business communication needs 100 top-tips for better business writing If you want your business to be a model of successful communication, Model Business Letters will be a valuable companion. Features Exceptional writing skills are vital in today's business environment – speed is often the key to successful business negotiations and this means that managers often have to construct their own business documents on their desktop or laptop. This book speaks for itself as a bestselling title with all time sales of the 5th edition currently totalling over 77,000. Shirley Taylor is author of several popular, best-selling books; Communication for Business, Essential Communication Skills and Pocket Business Communicator.

Genres: Writing, Business

Paperback

First published June 1, 1998

Reviews

[Mardin Uzeri · Rating 4 out of 5]

Very useful reference; considerably improved my e-mail writing.

[Mohammed AlMatari · Rating 5 out of 5]

The best book I read for writing formal messages. Read it and practice what you read.

[Harry Harman]

Today’s readers want to see your personality, your passion, your enthusiasm, instead of boring, stock phrases that are decades old.

Instead of I should be very grateful, simply say Please (definitely not Kindly). Use short words like buy, try, start and end instead of purchase, endeavour, commence and terminate. The aim should be short words, simple expressions and short sentences in short paragraphs that are clear and concise.

Our ancestors used passive voice because they didn’t want to show who was responsible for anything.

As for ‘Regards’, I’d suggest just dropping this. When appropriate you could close with a little nicety like ‘See you soon’ or ‘Have a great weekend’, or ‘Good luck with the meeting’. Or how about ‘Many thanks’? Follow this final remark with your name and it closes your message in a very friendly, relationshipbuilding way.

Even if you are writing a message to many people, write as though you are speaking to only one person. Call the reader ‘you’.

[Tey Shi · Rating 3 out of 5]

Typical stuff about keeping things simple and direct. Avoid longwindedness and passive words.
Some revision on grammar issues. Good for those who are trying to reduce the number of errors in business communications but not for those who are looking to improve their style.

[Lase · Rating 3 out of 5]

Not being biased here but the course that related to the book that I took was boring as hell

[Joyce Tan · Rating 4 out of 5]

Improved my email writing.