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Call Center Operations: A Guide for Your Journey to Best-Practice Processes
As one of the titles in the American Productivity & Quality Center’s Passport to Success series, Call Center A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.
Paperback
First published August 2, 2000
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