Argues that only the society that achieves an appropriate balance between informality and formality of interaction will find itself in a position to move forward to further democratisation and an improved quality of life.
Mistyped ... The description wasn't accurate about the kind of informality it will analyze...
In any case, a few lessons learnt -not what was expected though- : how senior managers privilege face-to-face interactions, while internet is here duh !
"In social theory the ambiguous nature of concepts is nothing new. They are used, despite their vagueness, because they, as products of ‘imagination, vision, intuition’ (Nisbet 1970:18), may show some phenomena in a new light and, therefore, they may contribute to the further development of social theories. They can be seen as ‘sensitizing concepts’ which, while ‘lacking the precise specification of attributes and events of definitive concepts, do provide clues and suggestions about where to look for certain classes of phenomena’ (Turner 1982:336)."