For pastors working through staff and congregational conflict (which is all pastors with a bit of experience), this is so practical and valuable. Its practicality is why I give it four stars. I would argue against some of Rendle's basic argument that the church has learned bad manners from the world (because I think we church folks are at best on the same bad level, and then that we Christians have even created great ways to relate unhealthily and--yes--sinfully with other people, sometimes despite and sometimes in the name of God). This marks the second time I've been impressed by something by Rendle (the other being *When Moses Meets Aaron: Staffing and Supervision in Large Congregations,* co-authored with Susan Beaumont), and I will be reading more Rendle in the future. Perhaps first up will be his *Holy Conversations: Strategic Planning as a Spiritual Practice for Congregations.*