Apollo Root Cause Analysis is about effective problem solving. It is truly a new way of thinking that will ensure effective solutions to almost any kind of problem. Discover new communications tools that are revolutionizing the way people all around the world think, communicate, and make decisions together. This is a life-changing book that will enable people and organizations to effectively communicate and solve problems without the usual conflicts. This is a unique event-based problem solving method utilized by many Fortune 500 companies, NASA, and the FAA. There is no other problem solving process like this. In this book readers will learn more about the cause and effect principle than has ever been documented before. They will also learn why 70% to 80% of the general population are ineffective problem solvers and why conventional problem solving methods don't work. The number one skill every employer wants in an employee is good problem solving skills, yet problem solving is not taught in school. Apollo Root Cause Analysis and its supporting software, RealityChartingTM makes everyone a skilled problem solver.
The ideas within this methodology are great, along with the critism of the various RCA methodologies and tools currently in use.
My largest complaint about this book is the amount of effort throughout the book to sell this concept and the software. I felt like I was stuck in an extended informercial. Instead of constantly bragging about how great this methodology is, this book would have a lot more value in explaning how to merge the "reality charting" into the various forms/methods that are a requirement for most companies.
Root Cause Analysis (RCA) has been used for many years to determine a fault’s first or “root” causes in order to identify process improvement opportunities that give a quick ROI. The purpose of Root Cause Analysis (RCA) is to analyze problems to identify the main causes, and to initiate actions to prevent similar problems from occurring. I find the Apollo Root Cause Analysis (RCA) method as decribed by Dean Gano in this book to be very effective in getting a shared understanding of the causes, and agreeing upon actions to prevent similar problems in the future.
I use the Apollo method in many Root Cause Analysis sessions, and developed a set of templates and checklist for it. It's a great way to continuously improve the quality of your software products.