Built on Values: Creating an Enviable Culture that Outperforms the Competition

by Ann Rhoades, Stephen R. Covey (Foreword), Nancy Shepherdson (Contributor)

Most leaders know that a winning, engaged culture is the key to attracting top talent—and customers. Yet, it remains elusive how exactly to create this ideal workplace —one where everyone from the front lines to the board room knows the company’s values and feels comfortable and empowered to act on them. Based on Ann Rhoades’ years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return, as proven by Rhoades’ work with JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks, and P.F. Chang’s China Bistros. Built on Values provides a clear blueprint for how to accomplish culture change,

Genres: Business

256 pages, Hardcover

First published December 13, 2010

Reviews

[Nathaniel · Rating 3 out of 5]

I was recommended this book by a colleague who had worked with Ann Rhoades previously.  The book has some good suggestions for growing culture.  Nothing revelatory, but it outlines a good, straightforward process for getting there.  My biggest complaint is it assumes you are C-suite or a very high level decision-maker and that your company is quite large. Still, some useful points that can be applied to your unique situation.

[Mark Roossinck · Rating 4 out of 5]

I had the read this for my job. In fact, I had to rush through it. It was a little out of my realm of thinking. But I think the message was clear in regards to our up-and-coming project(s).

[Paul Taylor · Rating 5 out of 5]

So much great insight around building a strong culture using core values. I loved the toolkit at the end and the visual examples throughout. Highly recommend!

[Becca · Rating 5 out of 5]

Great information for building your workforce based on company values

[Lesley]

Just listened to Ann speak at Elizabethtown College as part of the High Center's Family Business Forum. Great message for our students about how to think about where you look to build a career and how you treat others, company culture/values. Looking forward to reading this book.

[Chanté]

I read this one for work. There are some great ideas on company culture. Let your employees know they matter and customers will benefit. Pretty basic. There seemed to be a lot of repetition in the book

[John · Rating 5 out of 5]

Great for what it is... A practical guide to driving values deep into company culture.

[Diane · Rating 4 out of 5]

Great tips, if you are at the C level. Managers and supervisors may have a bit of a struggle to implement but the book stresses C level buy in to succeed.

[David Eboku]

Great on how to of organization values.