Measure Up!: Yardsticks for Continuous Improvement

by Richard L. Lynch, Kelvin F. Cross

Leading consultants argue that few areas are as important to the performance of organizations as measurement, yet it remains one of the weakest areas in management today. This book addresses what needs to be done and suggests a consistent process for revamping company performance yardsticks. In a clear consistent fashion Measure Up aims to show managers how to measure what is important to their customers, motivate their organizations, identify and eliminate waste of both time and resources, and speed up organizational learning and desire for change.

Hardcover

First published February 1, 1991