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The Unicorn Project The Unicorn Project by Gene Kim
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“While the redshirts battle to contain the raging engine fire that is threatening the entire ship, the bridge officers continue to cover their asses,”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“Ward Cunningham in 2003. He said, ‘technical debt is what you feel the next time you want to make a change.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“The Fourth Ideal is Psychological Safety, where we make it safe to talk about problems, because solving problems requires prevention, which requires honesty, and honesty requires the absence of fear.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“every incident is a learning opportunity, an unplanned investment that was made without our consent.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“There’s a very real cognitive and spiritual burden of having to carry so many unfulfilled promises forever into the future, where anyone can ask at any time “Where is my feature?”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“It is ignorance that is the mother of all problems, and the only thing that can overcome it is learning.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“As Sensei W. Edwards Deming once observed, ‘a bad system will beat a good person every time.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“For the leader, it no longer means directing and controlling, but guiding, enabling, and removing obstacles.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“I like to think that companies have two modes of operations: peacetime and wartime. Peacetime is when things are going well. This is when we are growing as a company and can continue business as usual. During these times, the CEO is often also the board chairman. However, wartime is when the company is in crisis, when it is shrinking or at risk of disappearing entirely, like what’s happening to us now. “During wartime, it’s about finding ways to avoid extinction. And during wartime, the board will often split the roles of CEO and chairman.” Bob pauses, squinting into the bright lights, looking across the entirely silent audience. “I want everyone to know that I have complete confidence in Steve and his leadership. And if all goes well, we’ll figure out how to get him the chairmanship again so I can go back into retirement where I belong.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“Which is odd. At MRP-8, the ERP technology teams work side-by-side with the plant operations people. They’re viewed as partners. They work together, eat together, complain together, and drink together. On the other hand, corporate IT is usually viewed as ranks of nameless faces whom you call when there’s something wrong with your laptop or when you can’t print something. Staring at Building 5, Maxine realizes that as bad as the reputation of the Phoenix Project is, the reality is probably much, much worse.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“Punishing failure and “shooting the messenger” only cause people to hide their mistakes, and eventually, all desire to innovate is completely extinguished.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“Like all engineers, she secretly loves hearing disaster stories … as long as she doesn’t have the starring role.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“Psychological safety slips away so easily, like when the leader micromanages, can’t say ‘I don’t know,’ or acts like a know-it-all, pompous jackass. And it’s not just leaders, it’s also how one’s peers behave.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order
“this is what an effective network is all about—when you can assemble a group of motivated people to solve a big problem, even though the team looks nothing like the official org chart.”
Gene Kim, The Unicorn Project: A Novel about Digital Disruption, Redshirts, and Overthrowing the Ancient Powerful Order