The Power of Moments Quotes

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The Power of Moments: Why Certain Experiences Have Extraordinary Impact The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath
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“You can’t appreciate the solution until you appreciate the problem. So when we talk about “tripping over the truth,” we mean the truth about a problem or harm. That’s what sparks sudden insight.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Transitions should be marked, milestones commemorated, and pits filled. That’s the essence of thinking in moments.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“There’s nine times more to gain by elevating positive customers than by eliminating negative ones.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“What did you guys fail at this week?” “If we had nothing to tell him, he’d be disappointed,” Blakely said.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Regrets of the Dying.” She shared the five most common regrets of the people she had come to know: 1. I wish I’d had the courage to live a life true to myself, not the life others expected of me. (“Most people had not honoured even a half of their dreams and had to die knowing that it was due to choices they had made, or not made.”) 2. I wish I hadn’t worked so hard. 3. I wish I’d had the courage to express my feelings. (“Many people suppressed their feelings in order to keep peace with others.”) 4. I wish I had stayed in touch with my friends. 5. I wish that I had let myself be happier. (“Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits.”)”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“What would you do if you knew you would not live until 40?”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Courage is resistance to fear, mastery of fear—not absence of fear.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“What have you failed at this week?”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“If you want to be part of a group that bonds like cement, take on a really demanding task that’s deeply meaningful. All of you will remember it for the rest of your lives.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“In life, we can work so hard to get the kinks out that we forget to put the peaks in.”
Chip Heath, The Power of Moments: Why Certain Experiences Have Extraordinary Impact
“Defining moments rise above the everyday. They provoke not just transient happiness, like laughing at a friend’s joke, but memorable delight. (You pick up the red phone and someone says, “Popsicle Hotline, we’ll be right out.”) To construct elevated moments, we must boost sensory pleasures”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Here’s how it happens: One person reveals something and waits to see if the other person will share something back. The reciprocity, if it comes, is a sign of understanding, validation, and caring. I’ve heard you, I understand and accept what you’re saying, and I care for you enough to disclose something about myself. An unresponsive partner—like a seatmate on a flight who puts on his headphones shortly after you make a comment—terminates the reciprocity, freezing the relationship.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Responsiveness encompasses three things: Understanding: My partner knows how I see myself and what is important to me. Validation: My partner respects who I am and what I want. Caring: My partner takes active and supportive steps in helping me meet”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Close your eyes. Call up the face of someone still alive who years ago did something or said something that changed your life for the better. Someone who you never properly thanked; someone you could meet face-to-face next week. Got a face? Your task is to write a letter of gratitude to this individual and deliver it in person. The letter should be concrete and about three hundred words: be specific about what she did for you and how it affected your life. Let her know what you are doing now, and mention how you often remember what she did.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“What they realized was that they didn’t need their colleagues to understand something, they needed them to feel something.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Culture change is difficult and slow. To have any chance to succeed, the meeting needed to deliver a jolt.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Most PowerPoints aren’t creating a lot of emotion. We decided to flip this on its head. Let’s have people do something active and immersive. That’s going to generate more of an emotional response so they will feel something. And then they can think about what they’ve learned.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Beware the soul-sucking force of reasonableness”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“But for an individual human being, moments are the thing. Moments are what we remember and what we cherish. Certainly we might celebrate achieving a goal, such as completing a marathon or landing a significant client—but the achievement is embedded in a moment. Every culture has its prescribed set of big moments: birthdays and weddings and graduations, of course, but also holiday celebrations and funeral rites and political traditions. They seem “natural” to us. But notice that every last one of them was invented, dreamed up by anonymous authors who wanted to give shape to time. This is what we mean by “thinking in moments”: to recognize where the prose of life needs punctuation.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“This is the great trap of life: One day rolls into the next, and a year goes by, and we still haven’t had that conversation we always meant to have. Still haven’t created that peak moment for our students. Still haven’t seen the northern lights. We walk a flatland that could have been a mountain range. It’s not easy to snap out of this tendency. It took a terminal illness for Gene O’Kelly to do it.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“Their relationship was utterly transformed because of a simple question: “What matters to you?”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“To experience more defining moments, we need to rethink the way we set goals.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“By using Kamb’s level-up strategy, we multiply the number of motivating milestones we encounter en route to a goal. That’s a forward-looking strategy: We’re anticipating moments of pride ahead.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“should not be “losing 10 pounds,” it should be something intrinsically motivating, such as “Fitting into my sexy black pants (without gastrointestinal distress).” Suddenly, your weight-loss mission starts looking more like a playful quest, with frequent victories along the way, and less like a daily weigh-in on the bathroom scale”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“When Blakely and her brother were growing up, her father would ask them a question every week at the dinner table: “What did you guys fail at this week?” “If we had nothing to tell him, he’d be disappointed,” Blakely said. “The logic seems counterintuitive, but it worked beautifully. He knew that many people become paralyzed by the fear of failure.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“INSIGHT: Defining moments rewire our understanding of ourselves or the world. In a few seconds or minutes, we realize something that might influence our lives for decades: Now is the time for me to start this business.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“My father wanted us to try everything and feel free to push the envelope. His attitude taught me to define failure as not trying something I want to do instead of not achieving the right outcome.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“when you seek out situations where you might fail, failure loses some of its menace. You’ve been inoculated against it.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“The promise of stretching is not success, it’s learning. It’s self-insight. It’s the promise of gleaning the answers to some of the most important and vexing questions of our lives: What do we want? What can we do? Who can we be? What can we endure?”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact
“You can be the architect of moments that matter.”
Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact

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