A Preview of Chapter One - "Who's Your Gladys?"

Author: Marilyn Suttle
Book: Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

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Professional Movers grew 40% in two years as a result of their exceptional customer service. This company's approach to customers should serve as a model to companies everywhere. They get to know each and every customer at the very beginning of their relationship, then customize their service to best suit that customer's unique needs. For more information, visit www.whosyourgladys.com. …more

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