Do You Have a Gladys?

Author: Marilyn Suttle
Book: Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

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If you have customers, you probably have a Gladys. She's the poster child for the difficult, picky customer who requires the ultimate in customer service. What if you could learn how to take your customer care to a whole new level and handle even the most challenging Gladys with finesse? You can! Read our customer service book, "Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan," published by AMACOM Books. Visit www.whosyourgladys.com for more information.

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