Tov Are Jacobsen

“We found that suppliers of nonstrategic products and services don’t fully appreciate this purchasing task. So when they try to land a deal, they make two common mistakes. THEY FOCUS DOGGEDLY ON THEIR OFFERINGS’ DISTINCTIVE FEATURES EVEN WHEN CUSTOMERS DON’T WANT OR NEED THEM. The hope is that features that go beyond the specifications will win over the customer and get him or her to pay a premium. But trying to persuade a skeptical customer that such extras will add value is no easy task,”
― Anonymous

“People who got a zero on a test thought they’d answered seven of 10 questions correctly. In an online logic test given to volunteers, the lowest scorers vastly overestimated their ability: Respondents who had answered zero of 10 questions correctly believed they had gotten 7 right, on average. According to Thomas Schlösser, of the University of Cologne, and David Dunning, of Cornell, people who lack the skills to perform well also tend to lack the ability to judge performance, their own included. But this isn’t set in stone: Teaching poor achievers logical reasoning helps them recognize their own errors and assess their skills.”
― Anonymous

“How is it possible that our departmental silos are operating with agility, but our companies are hopelessly rigid and slow?”
― Jeff Gothelf, Lean UX: Applying Lean Principles to Improve User Experience

“It’s well worth reading about Netflix on Glassdoor.com, a website that lets employees anonymously review their companies. Note how many times the “culture of fear” is mentioned.”
― Anonymous