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Suggestions & Questions > Inbox Abuse

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message 1: by Alien (last edited Aug 25, 2016 12:15PM) (new)

Alien  Citizen | 18 comments Has anyone else had people sending them somewhat inappropriate (or distinctly so) messages through the Goodreads mail system? It has not happened repeatedly but if it gets to be a real issue then maybe we should have a feature that allows you to flag the sender? The following, harmless perhaps but annoying nevertheless, message was sent me from a user who has no books listed but 20 "friends", none of whom are me.

The message (I removed the name of the sender):
---- [is:] my name
can i know you?
where you from?
ur job?
you have boy f?
looking to marrey?
i like you
and i like chat you
i will wait you
and i hope to talk to you

I once subscribed to a penpal site and got similar messages there. I wouldn't want Goodreads to turn into something like that. Perhaps people could be required to have at least one book listed before they can message others? But I think being able to flag stuff like this would be a solution. Maybe we can already and I don't know how?

message 2: by Lisa (last edited Aug 25, 2016 12:15PM) (new)

Lisa Vegan (LisaVegan) | 8939 comments I've received one message (only one since I joined goodreads in May) trying to sell me a non-book product. From someone who said they were new to the site, and they didn't have any shelved books at the time.

I did write to goodreads help, without the name of the sender, to ask what policy was; haven't heard back about that yet...this was recently.

But, I am ignoring it/the person for now. Kept the name and will possibly periodically check and if they rate & review books, might bother to tell them that they might turn off users here if they use the site to try to make money from their job in sales.

Ugh, sorry you got that unwanted message.

message 3: by Laura (last edited Aug 25, 2016 12:15PM) (new)

Laura (laurahogan) | 228 comments Oh god, that's really creepy. Maybe it would be a good idea to allow users to block certain other users' messages. I think that's a pretty common feature -- I know it exists on Facebook.

By the same token, I'd like to reiterate my suggestion of some time ago that there be an "ignore this user" feature (i.e., you could check the option and you wouldn't be able to see that user's posts), especially after reading about Alien's experience.

message 4: by Jessica (last edited Aug 25, 2016 12:15PM) (new)

Jessica Haider (jessicahaider) | 83 comments Before I changed my inbox preferences to receive mail from friends only, I received a few similar messages...again all were from people with no books listed and a handful of friends, none of whom were me.

message 5: by rivka, librarian moderator (last edited Aug 25, 2016 12:15PM) (new)

rivka | 12269 comments Mod
I chose mail-from-friends-only precisely to avoid that sort of thing. It's difficult to avoid otherwise on any site with this many users, IME.

message 6: by Adam (last edited Aug 25, 2016 12:15PM) (new)

Adam | 3 comments If the solution to inbox abuse is going to be a blanket filtering along the lines of "only friends" - which I think it will eventually have to be - I'd suggest having options to allow or deny messages from people based on more factors than just friend status. Shared group membership, reviews/ratings of the same book, friend of a friend, and comments within the same thread come to mind right away.

message 7: by rivka, librarian moderator (last edited Aug 25, 2016 12:15PM) (new)

rivka | 12269 comments Mod
I like that idea.

message 8: by Lisa (last edited Aug 25, 2016 12:15PM) (new)

Lisa Vegan (LisaVegan) | 8939 comments I like that idea too. I don't want to restrict messages from only current friends, but I'd appreciate that type of flitering system.

message 9: by Daniel (last edited Aug 25, 2016 12:16PM) (new)

Daniel | 14 comments All of you are RIGHT ON about abuse, especially the porn. There has to be some sort of blanket filter eventually for it as goodreads grows. I have science sites in both yahoo and msn. Yahoo has figured out a good method of keeping the pornos out but msn has failed miserably. The Chandler family MUST realize this or goodreads will eventually go down in flames.

message 10: by Daniel (last edited Aug 25, 2016 12:16PM) (new)

Daniel | 14 comments Jessica, but if you do that then you can't monitor the abuse. So I'll keep mine the way it is.

message 11: by Daniel (last edited Aug 25, 2016 12:16PM) (new)

Daniel | 14 comments The abuse will come by the ton as soon as these porno sites even "smell" that they have a chance to advertise freely here. Believe me! They are my biggest plague on my various science sites. It's not the little guy. It's these powerful robot porno operations that are the real killers.

message 12: by Otis, Chief Goodreader (last edited Aug 25, 2016 12:16PM) (new)

Otis Chandler | 4184 comments Mod
Hey everyone,

Our apologies for the inconvenience. Please be assured we are working on ways to catch users who are abusing the system and bothering other users.

We have also deleted the account of the person who spammed Alien. All social networks are fighting the battle against scammers like this one, and we have a number of internal measure in place to identify them and delete their accounts before they bother too many people.

However we feel its time to use the wisdom of the masses, so we are adding a 'flag' option to messages. In the future, if you receive a fishy email like this, just click 'flag' and it will be instantly routed to our customer service team.


message 13: by Daniel (last edited Aug 25, 2016 12:16PM) (new)

Daniel | 14 comments Otis, that flag option, for abusive messages is good. It's ETERNAL VIGILANCE, from everyone, that is going to be needed in curbing abuse.

message 14: by Alien (last edited Aug 25, 2016 12:16PM) (new)

Alien  Citizen | 18 comments Thanks, Otis.

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