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Device Related > kindle for pc issue

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message 1: by Greg (new)

Greg | 6 comments anyone know what these errors mean amazon will not tell me???
kindle for pc just keeps crashing
help please

"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\3099361b-d4a3-49a8-b08c-4ef0b7e00e54.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\3d63ac78-ffda-4db9-9553-c4d83ca4321b.dmp"
"3d63ac78-ffda-4db9-9553-c4d83ca4321b.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\3d63ac78-ffda-4db9-9553-c4d83ca4321b.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\41461e26-9071-40da-a615-80a32c489640.dmp"
"41461e26-9071-40da-a615-80a32c489640.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\41461e26-9071-40da-a615-80a32c489640.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\49576b0c-e97c-45a3-aed5-6386df13aee1.dmp"
"49576b0c-e97c-45a3-aed5-6386df13aee1.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\49576b0c-e97c-45a3-aed5-6386df13aee1.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\581df506-7ee9-41ed-a555-eca7419388a1.dmp"
"581df506-7ee9-41ed-a555-eca7419388a1.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\581df506-7ee9-41ed-a555-eca7419388a1.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\5adea819-3538-4939-bbf3-7293717d261c.dmp"
"5adea819-3538-4939-bbf3-7293717d261c.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\5adea819-3538-4939-bbf3-7293717d261c.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\62134564-9127-49eb-b953-c104a576a300.dmp"
"62134564-9127-49eb-b953-c104a576a300.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\62134564-9127-49eb-b953-c104a576a300.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\6a060b42-f29c-4898-8848-c32ffe4f8b96.dmp"
"6a060b42-f29c-4898-8848-c32ffe4f8b96.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\6a060b42-f29c-4898-8848-c32ffe4f8b96.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\7247fe4d-90df-4ad6-9856-ddd3951a6bb7.dmp"
"7247fe4d-90df-4ad6-9856-ddd3951a6bb7.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\7247fe4d-90df-4ad6-9856-ddd3951a6bb7.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\7767f302-c0b6-42fc-989d-9770260b3bdd.dmp"
"7767f302-c0b6-42fc-989d-9770260b3bdd.dmp"
https://det-ta-g7g.amazon.com/logs?ke...

"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\89936ca7-7972-4fb1-ab5f-5c3495da1ca4.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\8f2d2694-db87-4295-8995-450f8a7b5085.dmp"
"8f2d2694-db87-4295-8995-450f8a7b5085.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\8f2d2694-db87-4295-8995-450f8a7b5085.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\9679059e-f165-4012-9694-d0edb793cded.dmp"
"9679059e-f165-4012-9694-d0edb793cded.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\9679059e-f165-4012-9694-d0edb793cded.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\96c75558-818c-488d-9031-ac9026ea1bdc.dmp"
"96c75558-818c-488d-9031-ac9026ea1bdc.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\96c75558-818c-488d-9031-ac9026ea1bdc.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\973a2c95-0bbb-4d95-aae6-07aeb712c610.dmp"
"973a2c95-0bbb-4d95-aae6-07aeb712c610.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\973a2c95-0bbb-4d95-aae6-07aeb712c610.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\b0f102d9-29ba-4bb7-abb4-a32365894111.dmp"
"b0f102d9-29ba-4bb7-abb4-a32365894111.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\b0f102d9-29ba-4bb7-abb4-a32365894111.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\b77c119d-8ff7-4d86-a651-a7d9ab424339.dmp"
"b77c119d-8ff7-4d86-a651-a7d9ab424339.dmp"
"https://det-ta-g7g.amazon.com/logs?ke..."
"Error downloading https://det-ta-g7g.amazon.com/logs?ke... - server replied: Internal Server Error"
Upload failed for file C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\b77c119d-8ff7-4d86-a651-a7d9ab424339.dmp"C:\Users\Owner\AppData\Local\Amazon/Kindle/crashDump\ba9f75fe-d07b-49d4-bd22-5ec49ccd3130.dmp"


message 2: by CBRetriever (new)

CBRetriever | 454 comments it basically means you need to uninstall and redownload and install it again as your installation/app is corrupted

Customer Service is not PC Customer Service and they usually have no idea what PC error messages mean


message 3: by Greg (new)

Greg | 6 comments this has been happening for years on 3 different systems

i have downloaded uninstalled dozens of times(de-registered) win 7 win 10 probably another one even(thats 3 pc's the last 3 months)(ps once they were so nice to de-register me with out warning(to help) and i lost a months worth of downloads)

i have been told to use another network (the last 5 years we traveled fultime in a rv and i used many many different wifi's with same result)(we are now in a house ,trying a different network is a silly idea)

i have a open ticket have sent the crashreporter.exe screen reports that flash by((screen grabs)(what i pasted above) some silly dxdiag.exe output the EMPTY logs from crashreporter the 1 and 2 files from the cashe folder of kindle

every 6 months or year i try to download the latest books i have got. it takes 6-10 weeks to get them downloaded 2-4 hours a day of waiting for k4pc to come up(much faster now i using my fancy laptop)

i have talked to the Philippines many times(they opened the ticket 2.5 months ago) (closed it and re-opened it again) talked to a nice us guy 2 weeks ago he made sure all of what the developers asked for was in their etc etc. still waiting

it just crashes for no reason weather sitting their or scrolling or downloading


what are the error messages in my post????

if i never got any downloaded thats one thing but to sometimes work and most times not is a different issue

eventually i get them downloaded but i started mid june planning on jan to june now i'm still doing july and aug because i just finished june about a week ago


message 4: by CBRetriever (last edited Aug 25, 2018 12:58PM) (new)

CBRetriever | 454 comments As a fellow customer (that's what everyone in this forum is) we don't know what those error messages are - I have 10devices and I've never seen anything like them and my devices have been used in the US, France, Russia, Spain, the Netherlands, the UK and Ireland with no problems.

you are using the App from the Amazon website, right? The Kindle for PC, not the Kindle for Windows one? And you have redownloaded it? It actually sounds more like something's wrong with your PC installation as I've never seen anyone having that sort of problem

ETA: why dion't you ask in the Amazon forums - there are very few people who post here:

https://www.amazonforum.com/


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