Richard Angelus's Reviews > It's Not about the Coffee: Leadership Principles from a Life at Starbucks

It's Not about the Coffee by Howard Behar
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Howard Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. "We're all human." If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you'll make a deep connection with them, and they'll come back over and over.

He often repeats this mantra: "We are in the people business serving coffee, not the coffee business serving people." This book is about people, the importance of putting people first. "If you grow people," he writes, "the people grow the business"... if only this is required reading for every Starbuck staff...

To read my summary-review of Howard Behar's It's Not About the Coffee: Leadership Principles from a Life at Starbucks (2007), CLICK HERE:

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Reading Progress

Finished Reading
November 11, 2019 – Shelved

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