Shawn's Reviews > Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations by Douglas Stone
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's review
Nov 04, 2009

it was amazing
bookshelves: audible-abridged, business, communication, management, personal-development, professional-readings
Read in November, 2009

The audio version of this book is an excellent guide on difficult communications and negotiations. The authors are also the narrators, and they act out many of the conversations, helping to make the lessons more concrete and interesting. Great insights with numerous examples to help make them more memorable.

Note: While the audio book is abridged ... estimating 30 pages per hour ... probably at least 70% of the text should be included.

Book summaries:
http://www.frumi.com/images/uploads/d...
http://www.jimforce.ca/crucial.pdf

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Quotes Shawn Liked

“People almost never change without first feeling understood.”
Douglas Stone, Difficult Conversations: How to Discuss What Matters Most

“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows from that. . . .

Remind yourself that if you think you already understand how someone feels or what they are trying to say, it is a delusion. Remember a time when you were sure you were right and then discovered one little fact that changed everything. There is always more to learn.”
Douglas Stone, Difficult Conversations: How to Discuss What Matters Most


Reading Progress

11/12/2009 page 25
10.0%
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