Alison's Reviews > Lean Six Sigma For Dummies

I skimmed most of this and it seemed like a good introduction. The examples were focused on more tangible, step-by-step processes (though that could be how it was simplified for presentation here) rather than the more complex service workflows I was dealing with most recently. But for the most part I could see how you could adapt in a services environment where the product isn't a physical thing, and the process has many points where it can branch in several different ways.