Daniel's Reviews > Basic Service Management: A 50-Page Introduction to Providing Services

Basic Service Management by Rob England
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liked it

It's a nice summary on service management. I especially liked the various references on the various topics. The distinction between governance and management is a bit more clear for me now.

One of the references - The check-plan-act cycle makes more sense to me than the deming cycle of plan-do-check-act.


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Reading Progress

June 23, 2012 – Started Reading
June 23, 2012 – Shelved
June 23, 2012 –
page 13
July 6, 2012 – Finished Reading

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