Daniel's Reviews > Basic Service Management: A 50-Page Introduction to Providing Services
Basic Service Management: A 50-Page Introduction to Providing Services
by
by

It's a nice summary on service management. I especially liked the various references on the various topics. The distinction between governance and management is a bit more clear for me now.
One of the references - The check-plan-act cycle makes more sense to me than the deming cycle of plan-do-check-act.
One of the references - The check-plan-act cycle makes more sense to me than the deming cycle of plan-do-check-act.
Sign into Goodreads to see if any of your friends have read
Basic Service Management.
Sign In »
Reading Progress
June 23, 2012
–
Started Reading
June 23, 2012
– Shelved
July 6, 2012
–
Finished Reading