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Daniel's Reviews > Basic Service Management: A 50-Page Introduction to Providing Services
Basic Service Management: A 50-Page Introduction to Providing Services
by
by
It's a nice summary on service management. I especially liked the various references on the various topics. The distinction between governance and management is a bit more clear for me now.
One of the references - The check-plan-act cycle makes more sense to me than the deming cycle of plan-do-check-act.
One of the references - The check-plan-act cycle makes more sense to me than the deming cycle of plan-do-check-act.
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Reading Progress
June 23, 2012
–
Started Reading
June 23, 2012
– Shelved
July 6, 2012
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Finished Reading
