Daniel's Reviews > Basic Service Management: A 50-Page Introduction to Providing Services

Basic Service Management by Rob England
Rate this book
Clear rating

by
2104468
's review
Jun 23, 2012

liked it

It's a nice summary on service management. I especially liked the various references on the various topics. The distinction between governance and management is a bit more clear for me now.

One of the references - The check-plan-act cycle makes more sense to me than the deming cycle of plan-do-check-act.

flag

Sign into Goodreads to see if any of your friends have read Basic Service Management.
Sign In »

Reading Progress

June 23, 2012 – Started Reading
June 23, 2012 – Shelved
June 23, 2012 –
page 13
19.7%
July 6, 2012 – Finished Reading

No comments have been added yet.