Elizabeth's Reviews > Zappos Experience

Zappos Experience by Joseph A. Michelli
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Feb 27, 2012

it was ok
Read from February 27 to March 18, 2012

I read this for professional book group. While it wasn't the most engaging read and I tired very quickly of the "corporatese" used to describe zappo's unique "work culture" it was still a good pick for this group as it sparked some great discussion on customer service and libraries.
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