Alison's Reviews > The Effortless Experience: Conquering the New Battleground for Customer Loyalty

The Effortless Experience by Matthew Dixon
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really liked it
bookshelves: ebook, nonfiction

This was a great, quick read on how to think about improving customer service by making it as easy as possible for the customer to do whatever it is they need to do. Lots of good points, neatly distilled.

Started on one flight, finished on another.
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Reading Progress

March 18, 2018 – Shelved
March 18, 2018 – Shelved as: to-read
June 18, 2018 – Started Reading
August 8, 2018 – Shelved as: ebook
August 8, 2018 – Shelved as: nonfiction
August 8, 2018 – Finished Reading

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