David Halberstam

“Nothing appalled Deming more than the idea of the interchangeable manager. “What is the motivation and purpose of men like this?” he would say with contempt. “Do they even know what they do anymore? What do they produce?” All they knew about was numbers, not product. All they thought about was maximum profit, not excellence of product.”

David Halberstam, The Reckoning
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The Reckoning The Reckoning by David Halberstam
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