“You need to get to know who your constituents are, how they feel, and what they think. You need to repeatedly walk the halls and plant floors, regularly meet with small groups, and frequently hit the road for visits with associates, key suppliers, and customers. Paying attention, personalizing recognition, and creatively and actively appreciating others increases their trust in you.”


James M. Kouzes, The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations
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The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations (J-B Leadership Challenge: Kouzes/Posner) The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations by James M. Kouzes
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