“New information muddies the picture. Once we finally reach a decision, we are relieved to have the uncertainty of decision making behind us. And now somebody turns up and tells us things that call the wisdom of that decision into question again. So we prefer not to listen.”


Dietrich Dörner, The Logic of Failure: Recognizing and Avoiding Error in Complex Situations
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The Logic of Failure: Recognizing and Avoiding Error in Complex Situations The Logic of Failure: Recognizing and Avoiding Error in Complex Situations by Dietrich Dörner
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