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Mike Kuniavsky

“An amusing, if somewhat apocryphal, example of this comes from comic books: in an attempt to give Superman fans what they wanted, a focus group of comics consumers (10- to 12-year-old boys) was asked what kinds of figures they admired. Their replies were interpreted literally, and for a while in the 1960s, Superman did whatever the focus groups decided, leading to a string of surreal stories of the Man of Steel working as a police chief, dressing up as an Indian, or meeting George Washington (and to Jimmy Olsen, a meek supporting character, turning into a giant space turtle). It led to a kind of creative bankruptcy and an impossibly convoluted storyline that had to be eventually scrapped entirely, the comic starting over as if none of those stories had happened.”

Mike Kuniavsky, Observing the User Experience: A Practitioner's Guide to User Research
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Observing the User Experience: A Practitioner's Guide to User Research Observing the User Experience: A Practitioner's Guide to User Research by Mike Kuniavsky
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