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“The angry customers must be calmed and controlled while the lethargic employees must be energized.”

― Susan Benjamin, Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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Cecilia Dunbar Hernandez
Cecilia
119,166 books
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Jan 18, 2016 06:11PM

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases Series) Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin
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