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“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows from that. . . .

Remind yourself that if you think you already understand how someone feels or what they are trying to say, it is a delusion. Remember a time when you were sure you were right and then discovered one little fact that changed everything. There is always more to learn.”


Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most Difficult Conversations: How to Discuss What Matters Most by Douglas Stone
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