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C asked:

Because I listen to many of these books I have not had the chance to copy down the inspector’s rules. Believe there is a set of 4 and another set of 3. Anyone care to share them in this thread?

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Shirley Spangle I think you are refering to :
The 4 statement that lead to wisdom
I don't know.
I need help.
I'm sorry.
I was wrong.

3 Questions to ask yourself before speaking
Is it true?
Is it kind?
Does it need to be said?
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A Better Man
by Louise Penny (Goodreads Author)
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