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Executives often say, “We can’t even begin to guess at something like that.” They dwell ad infinitum on the overwhelming uncertainties. Instead of making any attempt at measurement, they prefer to be stunned into inactivity by the apparent difficulty in dealing with these uncertainties. Fermi might say, “Yes, there are a lot of things you don’t know, but what do you know?”
How to Measure Anything: Finding the Value of Intangibles in Business
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