Dennis Shah

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The analyze-and-respond mode for navigating conflict may feel comfortable to you—an easy shoe to slip on. If that’s the case and if it seems the best choice for your current level of skill and confidence, use it. However, you should know that it is the weakest response mode for building high-performance teams because it puts the coach in the driver’s seat. It also relies completely on analytical thinking, which is just one small way to think about conflict.
Coaching Agile Teams: A Companion for ScrumMasters, Agile Coaches, and Project Managers in Transition
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