Dennis Shah

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To encourage cooperation as a basis for collaboration, teach the team to treat their daily interactions as a game called tit-for-tat. It’s played in pairs: Both team members start out cooperating. From then on, each matches what the other person does. If one cooperates, then the other keeps cooperating. If one turns uncooperative, then the other matches that uncooperative behavior, giving the “defector” an immediate reflection of their defection in the relationship. If the “defector” doesn’t get the behavior hint, then the other team member tells them they can have it be one of two ways: ...more
Coaching Agile Teams: A Companion for ScrumMasters, Agile Coaches, and Project Managers in Transition
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