It is my task to try to change their attitudes in this matter; they will not listen if I raise my voice and point an accusing finger. Instead they will become angry and hostile. And that will be the end of the dialogue. Real change will come only from within; laws and regulations are useful, but sadly easy to flout. So I keep the anger—which of course I feel—as hidden and controlled as possible. I try to reach gently into their hearts.
