The theory goes that governmental agencies don’t accidently make accessing information or resources difficult. They do this shit on purpose. The forms are confusing, and the record keeping is ass-backward because it reflects a policy choice. A decision has been made to repel the average citizen from gaining certain knowledge or opportunities. When most people encounter the seemingly arbitrary and capricious workings of, for instance, the IRS or the DMV, they accept it because they’ve been trained to assume that the government is run by half-wits. They yell at the lowly staffer in front of
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