The Rabbit Factor

by Antti Tuomainen

His head and face were one and the same thing: he shaved all his hair off so he was completely bald, and when he smiled you could see it at the back of his head.

As a child, I always enjoyed my own company. My early experiences reinforced the fundamental truth that the more people there are, the more problems there are – and the bigger the problems are too.

I was more of the belief that we don’t have to go out of our way to find difficulties in this life; before long, they will find us.

Besides, how difficult can customer service possibly be? It turns out customer service is very difficult. And it’s because of the customers.