Mulally often repeated maxims like “no secrets” and “the data will set you free.” When his temper flared, he put it less delicately. “The only thing that will make me rip off your head and shit down your neck is withholding information,” one engineer recalls him saying. In a measure of his intensity, he frequently ended meetings by pulling out a marker to write down on one of the plastic transparency sheets under the overhead projector what each person had agreed to do and having them all sign it. “Accountability is huge with him,” said a former lieutenant. “Burying things and letting them
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