Penn Jillette

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One of the earliest examples of how focus groups shaped a product is Betty Crocker cake mixes, which originally contained powdered egg. All you had to do was add water. But the mixes weren’t catching on with American housewives. A focus group in the 1950s found out why—the women said they felt guilty because the mixes were too easy.
You're Not Listening: What You're Missing and Why It Matters
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