If you have to listen to someone remotely, phone is better than text or email because as much as 38 percent of someone’s feelings and attitudes are conveyed by tone of voice. This means that during many conversations, you get just 7 percent of the meaning from the actual words, which could be typed. Recall that the way someone says sure can indicate whether that person is eager, ambivalent, or resistant to help with a request. Font styles notwithstanding, the word sure always looks the same on a screen.
