explains why it’s so difficult to talk to people suffering from dementia or psychosis. No longer tethered to reality and social norms, they may spout fantastic, disorderly, ambiguous, vague, and/or disconnected ideas. It’s also why calling tech support is so incredibly aggravating. The scripted responses often have no logical link to what you said, provide too little or too much information and are often untrue—“It’s your equipment, not ours.”
