Michael Nelson

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But it’s not just mobile devices and the associated online distraction that are getting in the way of listening. It’s also the modern aural environments we have created for ourselves. Workplaces today, for example, from the smallest start-ups to the largest corporations, are typically “open office” designs, with few walls or enclosures, so every telephone call, keyboard click, and after-lunch belch contributes to a constant daily racket.
You're Not Listening: What You're Missing and Why It Matters
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