Michael Goitein

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“Depends what kind of feedback it is. The simplest format for feedback is behavior, reaction, consequence. ‘You did this thing’—something that is observable, that is not a matter of opinion. ‘You’re an asshole’ is an opinion. ‘You’re trying to mess with me’ is also an opinion, because it speaks to intent. You can’t know what someone is thinking. You can only know what you can observe. But keeping to what you can observe, people will feel less judged, less misunderstood. And they can’t argue. They may have done something in order to mess with you, but they can deny it and there is no winning ...more
The Team that Managed Itself: A Story of Leadership (Empowered Teams)
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