The Unicorn Project: A Novel about Developers, Digital Disruption, and Thriving in the Age of Data

by Gene Kim

Punishing failure and “shooting the messenger” only cause people to hide their mistakes, and eventually, all desire to innovate is completely extinguished.

Like all engineers, she secretly loves hearing disaster stories … as long as she doesn’t have the starring role.

“Let that be a warning to you that compliance is not just a moral obligation or a set of contractual obligations … it’s also the law.”

every incident is a learning opportunity, an unplanned investment that was made without our consent.

Psychological safety slips away so easily, like when the leader micromanages, can’t say ‘I don’t know,’ or acts like a know-it-all, pompous jackass. And it’s not just leaders, it’s also how one’s peers behave.”