Dmitri Colebatch’s Kindle Notes & Highlights

Life or Death Listening: A Hostage Negotiator’s How-to Guide to Mastering the Essential Communication Skill, by Dan Oblinger

large donut shape. The ring of the pastry is “Emotions” and the donut hole is labelled “The Story”.

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Life or Death Listening: A Hostage Negotiator’s How-to Guide to Mastering the Essential Communication Skill

Life or Death Listening: A Hostage Negotiator’s How-to Guide to Mastering the Essential Communication Skill

by Dan Oblinger

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