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Dmitri Colebatch
Dmitri Colebatch’s Kindle Notes & Highlights
Life or Death Listening: A Hostage Negotiator’s How-to Guide to Mastering the Essential Communication Skill, by Dan Oblinger

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Reflecting is useful to prevent misunderstanding.  It is not parroting.  We use this technique to discover the meaning of words, not to blindly repeat them hoping our definition matches theirs.
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Life or Death Listening: A Hostage Negotiator’s How-to Guide to Mastering the Essential Communication Skill
Life or Death Listening: A Hostage Negotiator’s How-to Guide to Mastering the Essential Communication Skill
by Dan Oblinger
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