As Adam explained to me, there are three things leaders must do to make sure DRIs are effective. “First, make sure responsibilities are clearly defined—well known by the person who is responsible, but also by others. Second, make sure it is also clear who the person is accountable to—the person who is responsible for holding the person responsible. And, third, accountability is about understanding why something didn’t work and what needs to happen to make sure it doesn’t happen again.
